Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at support@hitfactoryproducts.com. Returns sent without contacting us first will not be accepted. Once your return is approved, we’ll provide instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer.

All approved returns should be sent to:

Red Relief USA
138 Fairfield Road
Fairfield, NJ 07004

You can always contact us for any return question at support@hitfactoryproducts.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you need a different size or product, we’re happy to help. Exchanges are handled manually through our support team. Reach out to us at support@hitfactoryproducts.com and we’ll do our best to make it right. Depending on availability, we may offer a size swap, store credit, or other solutions. Customer is responsible for return shipping costs.

We encourage customers to reach out about exchanges before initiating a return. Our goal is to help you find the right fit or product and ensure you’re completely satisfied with your purchase.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@hitfactoryproducts.com.